Exchanges & Returns
Exchanges & Returns:
- For a full refund or exchange, please return the product within 30 days from the receipt of the original order.
- Returns will only be accepted if product is in the ORIGINAL condition (new, unused and unwashed) with product tags attached in the original packaging. (If tags are unattached but still included in the returns, we will provide a partial refund)
- Products CANNNOT be returned or exchanged after 30 days from the receipt of the original order.
- Once return is received and inspected, a full refund is initiated immediately. We will send you a message once we have completed the refund process.
- Refunds will be issued via PayPal. Please allow up to 10 business days for PayPal / Financial institutions to complete the refund process.
- If you are not satisfied with the product, we would be happy to exchange it for a different size. We CANNOT exchange for a different color or a different item.
- Cancellation is accepted only if we didn’t ship the order. Once the item is shipped, we are no longer available to cancel the item. However, if you change your mind before shipping, please let us know and we will cancel the order.
- The Buyer is responsible for all back and forth shipping fares for returns or exchanges.
- All exchange, return shipments should be marked as a “Merchandise Return.” The Buyer is responsible for any customs charges
- All products must return to our warehouse in Seoul, South Korea. Please reach out to our Specialists regarding the returning address.